As a Direct Support Staff, you are accountable to the supervisor assigned to the site in which you work.   A Direct Support Staff is not authorized to work in excess of 40 hours per week unless directed to do so by supervisory staff.  The Direct Support Staff position is relied upon for ethical implementation of services and support.  You are delegated the authority, responsibility and accountability necessary to carry out assigned duties and to respond to emergency situations.  Supervisory staff is available to you on a 24-hour basis.  Since you will be working with people, you must be prepared to effectively deal with emergencies, health-related issues and unexpected interruption of duties.  We will ask that you be flexible in routine, daily assignments, site assignments, hours of work and philosophical commitment.  Your actions will affect another person’s life, and it is expected that you will be a positive, desirable role model.  Since you will be interacting with numerous professionals on a frequent basis, you are expected to represent yourself and the Agency in a positive, professional manner at all times.


Essential Functions:

  • Assists in the development of program goals, based on outcomes listed in the Individual Support Plan.
  • Assists as needed with documentation client expenditures and budget development.
  • Carries out interventions described in Behavior Plans and Social Emotional Environmental (SEE) Plans.
  • Informs supervisor of any changes in an individual, including subtle variances in demeanor, physical and mental health stability, to assure early detection of potential problems.
  • Assists individual’s with development of skills necessary to maximize independence.
  • Prepares meals or assists individuals with preparing meals according to individual nutrition standards and menus posted at the facility.
  • Assists individuals with identification and use of appropriate community resources.
  • Supports and assists individuals in carrying out Activities of Daily Living (ADLs).
  • Writes a case note for each individual served prior to the end of each shift reflective of actions taken to assist the individual with the accomplishment of program goals. Performs all other documentation requirements in an objective, concise and comprehensive manner.
  • Ensures that each individual’s daily activity schedule is adhered to, and documents any variation to that schedule, informing supervisor of significant changes.
  • Reports all unusual incidents immediately in an accurate, objective manner as described by policy and procedure to supervisory personnel.
  • Maintains the site in accordance with internally established infection control standards and applicable federal, state and local health, fire and sanitation standards. Ensures that the home is clean, safe and comfortable.
  • Accompanies individuals to medical, dental and psychiatric appointments. Must be able to professionally communicate relevant information about the individual to the physician or practitioner.
  • Participates as a member of the Inter-disciplinary Team.
  • Promotes physical wellness, fitness and socialization.
  • Administers medication to individuals served according to doctor’s instructions listed on the Medication Administration Record (MAR).
  • Updates medication records, including MARs, medication inventories, and med error logs as necessary.
  • Contacts pharmacy for medication refills as needed.
  • Maintains compliance with applicable licensing regulations and accreditation standards.
  • Assists with grocery shopping, care of the vehicle, and other routine tasks as assigned by supervisor. Uses all vehicles, equipment and supplies in a lawful and appropriate manner.
  • Regularly attends and participates in staff meetings
  • Communicates with peers, supervisors, residents, family and public in a mature, culturally and socially appropriate manner.
  • Must be familiar with and consult as needed the Agency Policy and Procedure Manual and the Regional Procedure Manual.
  • Utilizes on-call supervisory consultation as outlined in the regional on-call procedures.
  • Accurately documents hours worked on the appropriate time sheet at the beginning and end of each shift.
  • Transports individuals as necessary via Agency vehicle.
  • Miscellaneous duties and responsibilities as necessary and/or as directed by supervisory staff.

Education and/or Experience:

  • High school diploma or GED equivalent.

Other Skills and Abilities:

  • Must read, write, speak and understand the English language.
  • Must possess and maintain a current, valid driver’s license from state of residency and be insurable under Step By Step’s insurance carrier’s regulations.
  • Must be at least 18 years of age.

Sign on Bonus for all Full Time Staff!