The Direct Support Staff Lead reports directly to the Program Manager and provides support to Direct Support Staff who are engaged in assisting program participants to live and function as independently as possible within the community.


  • Assists Program Manager in developing, implementing and monitoring individual program plans designed to improve the social and self-care skills of program participants
  • Provides leadership and direction to Direct Support Staff on duty as necessary to ensure the timely completion of shift responsibilities.
  • Assists the Program Manager in training, monitoring, and evaluating work performed by Direct Support Staff.
  • Attends staff meetings, trainings and conferences as directed.
  • Supervises the daily activities of program participants and ensures their needs are met.
  • Ensures the residential unit is maintained and operated in a safe, secure, and lawful manner, in accordance with DHS/DOH regulations and local ordinances.
  • Assists with program participant activity schedules and events.
  • Ensures the availability of all necessary supplies and equipment.
  • Assists the Program Manager in operating the facility within an established budget for the home.
  • Prepares and posts menus that reflect the needs and preferences of program participants.
  • Ensures grocery shopping is completed on a weekly basis and that there is a sufficient amount of food available.
  • Reports maintenance problems to the Program Manager and assists in resolving such issues to the extent possible.
  • Responds appropriately to emergency situations consistent with CPR/First Aid training, including notification and documentation of all incidents to appropriate parties.
  • Works with the Program Manager to address staff issues or concerns.
  • Reports program participant issues or concerns to the Program Manager.
  • Ensures vehicle inspections, maintenance, and checklists are completed. Ensures mileage log documentation is completed.
  • Administers medication in accordance with DHS Medication Administration training and completes all documentation pertaining to medical appointments/health related issues.
  • Assists Program Manager with the completion of site walk-throughs, monthly fire and disaster drills.
  • Assists Program Manager with collection of gas and grocery receipts and with ensuring the receipts are forwarded to the regional office in a timely fashion.
  • Empowers program participants to exercise their civil rights through advocacy, education and guidance
  • Ensures documentation of program participant progress is accurate, professional and completed within required timeframes.
  • Other duties as assigned.


(Education and/or Experience/Physical Demands/Other Skills and Abilities)

 Education and/or Experience:

  • High School diploma or GED plus 6 months experience working with individuals with intellectual/developmental disabilities.

Physical Demands:

  • Lifting: Must be physically capable of performing the following lifting activities:  assisting program participants in/out of van (some program participants are ambulatory, some have awkward gaits and others are in wheelchairs) and lifting program participants who are in wheelchairs to bed, toilet, tub, to and from wheelchair, etc.
  • Bending/Reaching: Must be physically capable of performing the following bending activities:  demonstrating lifting technique on program participant’s into/out of bed, bath lifts, wheelchairs, vans, etc., bending in order to pick up dropped items, to assist in changing program participant’s clothes, climbing up and down stairs, as well as in and out of agency vehicles, physically evacuate people to a safe location, and administer hands-on crisis intervention techniques and deliver emergency medical/ first aid /CPR assistance.
  • Sitting: Must be physically capable of sitting to perform the following duties:  record keeping, revising care plans, and talking with program participants.  Must be able to drive own or agency vehicle from the group home to various sites in the community for medical appointments, sight-seeing, various recreational activities, etc.
  • Walking: Must be physically capable of performing the following activities:  walking with program participants to various indoor and outdoor activities, walking within a 1,500 square foot group home, and entering/exiting the agency vehicle while participating in trips into the community.
  • Standing: Must be physically capable of standing to perform the following activities:  visiting program participants while hospitalized in various facilities, visiting homes to determine overall medical/physical conditions, and speaking with program participants.
  • Twisting: Must be physically capable of performing activities of daily living around the group home.
  • Climbing: Must be physically capable to climb up/down one flight of stairs in order to gain access to second floor.  Must be able to climb one large step in order to access/exit the agency van.
  • Squatting: Must be physically capable of squatting next to chairs, beds, etc., to examine program participants.
  • Kneeling: Must be physically capable of kneeling in order to provide emergency care (CPR, first aid, etc.) or routine care.
  • Pushing: Must be physically capable of demonstrating lifting techniques to staff, sliding van door open/shut and assisting program participants with wheelchairs.
  • Pulling: Must be physically capable of opening van door and holding doors open.
  • Reaching: Must be physically capable of performing the following activities:  demonstrating turning of program participants while in bed/prone condition, lifting/moving program participants to direct care staff.
  • Hand Usage: Must be physically capable to perform continuous bi-lateral hand usage with simple grasping in order to perform all job functions.
  • Foot Usage: Must be physically capable of operating foot controls in the agency van in order to operate the van.
  • Must be physically able to assist program participants in safe evacuation from the site in the event of an emergency within time frame specified by licensing
  • Must be physically of performing CPR and First Aid in the event of an emergency.

Other Skills and Abilities:

  • Must possess and maintain a valid driver’s license from state of residency and be insurable under Step By Step’s insurance carrier’s regulations.
  • Must pass the Medication Administration Test and maintain Medication Administration Certification.
  • Must pass and maintain CPR and First Aid certification.
  • Must complete 24 hours of training within the training year, if required by regulations.
  • Must be mentally and visually aware of program participants’ actions and physical condition.
  • Must read, write, speak and understand the English language.
  • Must present and maintain a pleasant and professional demeanor at all times in order to remain open and accessible to all co-workers, management staff, and outside contacts.
  • Must be willing and able to attend conferences, seminars, trainings and meetings as instructed and serve on an Agency committees if requested.
  • Must adhere to Professional Standards as set forth by the Agency and maintain confidentiality at all times.
  • Must actively promote and personally observe safety and security procedures.

Step By Step is proud to be an Equal Opportunity Employer. At Step By Step, we are committed to and value an inclusive and diverse workforce and we believe that diversity and inclusion among our workforce is critical to our success. Equal employment opportunities are available to all applicants and staff without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, political affiliation, parental status and any other characteristics or protected category prohibited by local, state or federal laws. All employment decisions are based upon qualifications, merit, and business necessity.